A review of naturalistic decision-making models proposes a single integrated framework, tested against how emergency dispatch coordinators actually work.
The paper reviews several well-known naturalistic decision making (NDM) models, citing Zsambok and Klein (1997), and reports that their key features represent different views of the same underlying decision process. The authors combine these features into one framework, which they call the Integrated Decision Model, published in the Journal of the Association for Information Systems.
To check whether the model fits a real setting, the authors used a Critical Decision Method-based study, following the approach of Klein et al. (1989), involving emergency dispatch co-ordinators.
The authors describe the result as finding "enough evidence in the emergency dispatch management process to support the proposal" of the model, not as proof. The test covers one naturalistic domain, emergency dispatch, and the paper does not claim the fit extends beyond it.
For designers of decision-support systems and for students of naturalistic decision making, the paper offers a single framework that brings together separate NDM models, tested in one real-world, time-pressured setting rather than in theory alone.
Source: Journal of the Association for Information Systems, DOI: 10.3127/ajis.v7i2.267. Published via The Gufo. Licence: CC BY-NC-ND.
